FREQUENTLY ASKED QUESTIONS
HOW DO I BOOK AN APPOINTMENT?
Call 07962 060 274 or 01872 264 074, I have an answering machine to take your calls out of hours or for when I am busy grooming. Alternatively you can email with any enquiries you have.
HOW LONG WILL YOU KEEP MY DOG FOR?
Our appointment system works to minimise the time your dog is in the salon and providing a stress free environment. Usually your dog wouldn’t be at the salon for more than three hours, depending of the type of grooming we have to do.
SHOULD I WALK MY DOG BEFORE THE APPOINTMENT?
Your dog will get regular breaks in a safe & enclosed garden during their time with us, however we request you walk your dog to release some energy before the grooming process starts. This makes the process easier and more enjoyable for your dog.
WHAT PRODUCTS WILL YOU USE ON MY DOG?
At Truro Dog Grooming we firmly believe your dog deserves the best and in our opinion Paw Naturel is a superior product that not only leaves the coat clean and smelling good but is also Natural, Cruelty, Allergen and Alcohol Free. They are also vegetarian and vegan friendly
WHEN SHOULD MY PUPPY HAVE ITS FIRST GROOMING SESSION?
We advise you to start your puppy with a bath and trim a week after the final vaccinations. Your puppy can get used to the sights and smells of the salon and settle in from an early age.
DO YOU CHARGE A 'NO SHOW' FEE?
As a business we lose money when a dog does not show up. We charge the cost of the booked service for no shows. This money must be paid before another appointment can be made. If you cannot attend please cancel at least 24 hours before.